Refund policy

Article 8 Returns & right of withdrawal

8.1 When purchasing products via the webshop, the consumer has the option to dissolve the agreement without giving reasons for 5 days. This cooling-off period commences on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and made known to the entrepreneur. This right does not apply to business orders and transactions, in which case all orders are binding and automatically entail a payment obligation.

8.2 During the cooling-off period, the consumer will handle the product with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product with all accessories supplied and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur. reserves the right to refuse returns or to only reimburse part of the amount if there is a suspicion that the products have been used or damaged by the consumer or third parties.

8.3 If the consumer wishes to exercise his right of withdrawal, he is obliged to notify the entrepreneur of this within 5 days after receipt of the product by e-mail. After the consumer has indicated that he wishes to exercise his right of withdrawal, the consumer must return the product within 7 days. The consumer must prove that the delivered goods were returned on time, for example by means of proof of shipment.

8.4 If the consumer has not indicated that he wishes to exercise his right of withdrawal after the expiry of the periods mentioned in paragraphs 2 and 3 or has not returned the product to the entrepreneur, the purchase is a fact.

8.5 If the consumer exercises his right of withdrawal, the costs of return shipment will be at his expense.

8.6 If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after cancellation. The condition here is that the product has already been received by the web shop or conclusive proof of complete return can be provided.